Even with our dedicated support team, keeping up with customer queries was a challenge, and it showed in our TrustPilot rating. We knew we needed to improve the customer experience, so when we turned to GDH Automations, they suggested adding a customer service bot to our website.
At first, we were a bit unsure about it because we value the human touch in our service. But to our surprise, our customers have had no problem with it, plus our TrustPilot rating has bounced back to 4 stars.
Our customer support bot now answers all the quick queries and FAQs, giving our support team more time to handle the longer calls and interactions.
- Charlie Hillary, Founder, Bedrock Computers