Our Work/Portfolio

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Customer Service AI

Gaming PC Manufacturer - Bedrock Computers
Automated a 3-hour daily task of copying orders from Gmail to Google Sheets into a one-click process that completes in under a minute.
Project: They were struggling with a painful, long, manual copy and paste order documentation task from Gmail to Google Sheets that was taking their team 3 hours a day to complete.
Our Automation Solution: With a click of a button in their Google Sheets, our custom automation (written in JavaScript) allows their team to complete the whole task automatically in under a minute.
Time saved: 3 hours per day, £15,000 per year in wages, freed up an entire team member
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Sales AI assistant

AI Services - Lighthouse Technology
Developed a custom AI-powered chatbot designed to support sales professionals in the field, providing instant assistance, product insights, and customer engagement guidance to streamline the sales process and boost efficiency.
Project: Snapi was hiring web developers, but their training process took three months, creating a bottleneck. They needed a solution to accelerate onboarding while reducing the burden on their team.
Our Automation Solution: We identified that the lengthy training was due to slow information retrieval. To address this, we developed a custom AI assistant that significantly streamlined the process. This AI provided a friendly, non-judgmental conversational interface, allowing trainees to get instant answers and access the information they needed effortlessly.
Time saved: 1.5 hours per day + a significantly improved onboarding experience.
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Customer Service AI

Gaming PC Manufacturer - Bedrock Computers
Automated a 3-hour daily task of copying orders from Gmail to Google Sheets into a one-click process that completes in under a minute.
Project: Bedrock were finding it difficult to manage their customer service queries out of hours. They needed a solution to manage this load without compromising on quality.
Our Automation Solution: We implemented a custom ChatGPT-based chatbot to automatically handle out of hours customer service queries - giving customers instant access to the info they need and saving Bedrock hours of work every day.
Time saved: 1.5 hours per day, £10,000 per year in wages, freed up an entire team member.
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Employee Training AI

Web Design Agency - Snapi
Developed a custom AI chatbot, trained on Snapi's training data and internal documentation, providing new hires with instant info retrieval.
Project: Snapi was hiring web developers, but their training process took three months, creating a bottleneck. They needed a solution to accelerate onboarding while reducing the burden on their team.
Our Automation Solution: We identified that the lengthy training was due to slow information retrieval. To address this, we developed a custom AI assistant that significantly streamlined the process. This AI provided a friendly, non-judgmental conversational interface, allowing trainees to get instant answers and access the information they needed effortlessly.
Time saved: 1.5 hours per day + a significantly improved onboarding experience.
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Automated Copy/Paste Job

Ecommerce Retailer - Rarewaves
Automated a 3-hour daily task of copying orders from Gmail to Google Sheets into a one-click process that completes in under a minute.
Project: They were struggling with a painful, long, manual copy and paste order documentation task from Gmail to Google Sheets that was taking their team 3 hours a day to complete.
Our Automation Solution: With a click of a button in their Google Sheets, our custom automation (written in JavaScript) allows their team to complete the whole task automatically in under a minute.
Time saved: 3 hours per day, £15,000 per year in wages, freed up an entire team member
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Automated Email Drafting

Gaming PC Manufacturer - Bedrock Computers
Automated a daily, repetitive email drafting task, saving an hour daily. Now, emails for different situations, like new orders and delays, are sent automatically, improving their customer experience.
Project: They were struggling with writing the same emails to hundreds of different customers every week, taking an hour a day to complete. They needed automatic emails being sent for several different scenarios.
Our Automation Solution: We created an automated email system (PHP Plugin) within their current order system which sent customers emails for different scenarios (e.g. new order emails, delay updates).
Time saved: 1 hour per day + enhanced customer experience
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Automated Shipping Label Creation

Ecommerce Retailer - Rarewaves
Saved 2 hours daily by automating their DPD shipping labels and customer receipts. Now, these are created automatically for each order, reducing the 30 minutes they used to spend on each PC.
Project: They were manually filling in shipping labels and customer receipts for each order, taking around 30 minutes per PC.
Our Automation Solution: We created an automation (PHP Plugin) within their current WordPress order system which automatically created shipping labels and receipts for each order.
Time saved:  2 hours per day, 30 minutes per PC
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Automated Windows USBs

Gaming PC Manufacturer - Bedrock Computers
Their technicians were spending 20 minutes manually installing Windows on each PC. We created automated USBs using Rufus software, allowing Windows to be installed automatically without setup steps.
Project: Bedrock's technicians were painfully and manually adding Windows onto each PC built, which was taking around 20 minutes per PC.
Our Automation Solution: We created automated USBs (using Rufus software) which allowed Windows to be automatically downloaded onto each machine without setup steps, just by plugging in a USB.
Time saved: 2 hours per day,  20 minutes per PC
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"We were nervous about changing how we did things, but thanks to GDH we've regained an extra 3 hours every day by automating our order log.

- Josh Aspess, Business Development Director, Rarewaves Ltd

"..our automation paid for itself within a month. As a business you must always keep investing in yourself and moving forward. "

- Charlie Hillary, Owner, Bedrock Computers  
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Company No: 15744598

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